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Last Updated: October 22, 2026
Welcome to LaMUSE Maison. These Terms of Service govern your access to and use of our website and online decorating services. By purchasing a package or using our services, you agree to these Terms. Please read them carefully before placing an order.
Last Updated: October 22, 2026
LaMUSE Maison respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase a decorating package, complete our design questionnaire, or communicate with us about a project.
REFUND & CANCELLATION POLICY
PRIVACY POLICY
1. Company Information
1. Information We Collect
This website is owned and operated by:
Legal Business Name: Fashion&Innovations
Business Address: 1207 Delaware Ave #2772, Wilmington, DE 19806.
Email: hello@lamuse-maison.com
Website: lamuse-maison.com
Depending on how you interact with us, we may collect the following categories of information.
Contact and Order Information
Your name and email address.
Billing information and billing address, where required.
Order details, selected package, transaction status, and purchase history.
Information you provide when contacting us or requesting customer support.
Project Information
To provide our decorating services, we may collect:
Photographs and videos of your space.
Room measurements, floor plans, and other property details.
Decorating preferences, style references, and lifestyle requirements.
Your project budget.
Information about furniture, artwork, or decor you wish to keep.
Other details you voluntarily submit through our design questionnaire or correspondence.
Please avoid including unnecessary sensitive personal information in photographs, videos, floor plans, or other project documents.
Payment Information
Payments are processed through the payment provider presented at checkout.
We do not intend to store full payment card numbers or card security codes on our own systems. The payment provider may collect and process payment details, billing information, and transaction-related data under its own privacy policy and applicable legal requirements.
Website and Technical Information
Depending on the website tools and settings we use, we may collect technical information such as your IP address, browser type, device information, pages visited, referral source, and interactions with our website.
Where applicable, cookies and similar technologies may be used for website functionality, analytics, security, and performance.
2. Our Services
2. How We Use Your Information
LaMUSE Maison is an online decorating service that helps clients improve their existing spaces using real furniture, lighting, textiles, artwork, and decor available for purchase in the client's market.
Our services focus on decorating, furniture and decor selection, space arrangement, and visual styling. We work with your existing space and aim to achieve a finished, functional, and cohesive result without renovation or construction work.
We do not provide architectural services, structural engineering, construction, renovation, or licensed professional services unless expressly agreed in writing and legally authorized.
We use personal information for purposes including:
Processing orders and payments.
Sending order confirmations and providing access to your design questionnaire.
Managing questionnaire submission deadlines and sending reminders where necessary.
Reviewing your photographs, measurements, budget, preferences, and other project information.
Preparing personalized decorating concepts, furniture and decor selections, and product recommendations.
Reviewing submitted information and requesting clarification where needed.
Confirming project acceptance and communicating estimated delivery timeframes.
Providing deliverables, handling included revisions, and responding to customer support requests.
Processing cancellations and refunds where applicable.
Maintaining business, accounting, and transaction records.
Protecting our website, preventing fraud, and maintaining security.
Understanding and improving website performance, where permitted.
Meeting legal, tax, and regulatory obligations.
We use project information for the purpose of providing and managing your decorating service and for other purposes described in this policy or permitted by applicable law.
3. Decorating Packages
3. How We Share Information
Clients may purchase one of the packages available on our website:
One Room: Decorating for one selected room.
One-Bedroom Apartment: Decorating for a one-bedroom apartment.
Two-Bedroom Apartment: Decorating for a two-bedroom apartment.
One Zone or Outdoor Area: Decorating for a selected one zone or outdoor area.
The exact scope of work, deliverables, and price are described on the relevant package page at the time of purchase.
Depending on the selected package, deliverables may include:
A visual decorating concept.
Space arrangement and furniture placement recommendations.
Selection of real furniture and decor products.
A product specification or shopping list with prices, alternatives, and links to retailers.
Placement and styling notes.
The service is based on the information you provide, including photographs, measurements, preferences, budget, lifestyle requirements, and items you wish to keep.
You may review a sample of our design questionnaire before purchasing a package. The completed questionnaire must be submitted after purchase, in accordance with Section 4 of these Terms.
Additional rooms, zones, revisions, or services not included in your selected package may require a separate purchase.
We do not sell personal information for monetary consideration.
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services, including:
Payment providers: To process payments, refunds, and transaction-related requests.
Website hosting and website service providers: To operate, maintain, and secure our website.
Questionnaire and form providers: To collect and manage the information you submit about your project.
Communication and file-sharing providers: To communicate with you and deliver project materials.
Analytics providers: We use Google Analytics, managed through Google Tag Manager, to understand how visitors use our website and to improve its performance. Google may collect technical and usage information, such as pages visited, device and browser information, referral sources, and online identifiers, subject to the services and settings in use. Google processes information in accordance with its applicable terms and privacy policies.
Professional advisers: To obtain legal, accounting, tax, or other professional assistance.
Authorities and other parties: Where disclosure is required by law, necessary to respond to legal proceedings, or reasonably necessary to protect our rights, customers, or business.
These providers may process information on our behalf or, where applicable, independently under their own terms and privacy policies.
We do not currently use Meta Pixel or Google Ads tracking on our website. We will update this Privacy Policy if our tracking technologies or data-sharing practices change.
Where required by applicable law, we will provide additional notices, obtain consent, or offer choices regarding the use or sharing of personal information.
4. Ordering, Questionnaire Submission, and Client Responsibilities
4. Project Photographs and Confidentiality
4.1. Placing an Order
To place an order, select a decorating package on our website and complete the payment process at checkout. After successful payment, you will receive an order confirmation and a separate email containing a link to your design questionnaire.
4.2. Questionnaire Deadline
You have 10 calendar days from the date of your purchase to complete and submit your design questionnaire.
If we have not received your completed questionnaire within those 10 calendar days, we will send you an email reminder granting you an additional 10 calendar days to submit it. The reminder will specify the final submission deadline.
If your completed questionnaire is not received by that final deadline, your order will be considered expired and closed, and the service will not be provided. Payments for expired orders are non-refundable to the extent permitted by applicable law and subject to our Refund and Cancellation Policy.
It is your responsibility to submit the questionnaire within the specified timeframe and to ensure that you can access the email address provided at checkout. Please check your spam or junk folder if you cannot find our messages.
If a technical issue prevents you from accessing or submitting the questionnaire, contact us before the applicable deadline so we can review the issue.
4.3. Questionnaire Review and Project Acceptance
After you submit your questionnaire, we will review the information provided, normally within 1–2 business days.
If essential information is missing, unclear, or requires clarification, we may contact you and request additional details. You are responsible for providing the requested information so that we can assess whether the project is ready to proceed.
Submitting the questionnaire does not, by itself, mean that your project has been accepted or that the delivery timeframe has started.
Once we have reviewed the information and determined that it is sufficient to proceed, we will send you a separate confirmation email stating that your project has been accepted and is ready to begin.
The project delivery timeframe starts from the date of this acceptance confirmation, as described in Section 6.
4.4. Accuracy of Information
You are responsible for ensuring that the photographs, measurements, plans, budget information, preferences, and other details you submit are accurate and sufficiently complete.
Our recommendations are based on the information you provide. Inaccurate or incomplete information may affect the suitability of the proposed arrangement and product selections.
Delays in providing requested information or clarification may affect the project schedule.
Photographs, videos, measurements, floor plans, and other project materials are used to prepare your decorating recommendations and manage your order.
We do not publish identifiable project photographs or use your project materials in marketing materials, advertisements, or portfolio examples without your permission, unless otherwise permitted by applicable law.
Project materials may be accessed by authorized personnel and service providers who need them to deliver or support our services.
Please note that information transmitted over the internet or stored electronically cannot be guaranteed to be completely secure. We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or loss.
5. Pricing and Payment
5. Data Retention
All prices are displayed in the currency indicated on the relevant package page, currently USD unless otherwise stated.
Full payment is required at checkout before work begins, unless another payment arrangement is expressly agreed in writing.
Payments are processed through the payment provider presented at checkout. Your payment may also be subject to the provider's applicable terms and privacy policy.
Your order is considered confirmed once payment has been successfully processed and an order confirmation has been issued. Confirmation of payment does not mean that your project has been accepted to begin; project acceptance is handled separately under Section 4.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing projects, providing customer support, maintaining transaction and accounting records, resolving disputes, and meeting legal obligations.
Retention periods vary depending on the type of information, whether a project was completed, and applicable legal requirements.
Project photographs, questionnaires, and working files are retained for as long as reasonably necessary for the project and related legitimate business purposes, subject to any legal retention requirements.
When personal information is no longer reasonably necessary for these purposes, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
6. Project Timeline and Deliverables
6. Cookies and Analytics
The estimated delivery timeframe stated on the relevant package page or in your order confirmation begins when we have reviewed your questionnaire and sent you an email confirming that your project is accepted and ready to begin.
The timeframe does not begin on the date of payment or merely upon receipt of the questionnaire.
Delivery times are estimates unless a specific deadline has been expressly agreed in writing.
Deliverables are provided digitally through email, a shared link, or another agreed electronic method.
If a delay is reasonably expected, we will communicate the updated timeframe to you.
Our website uses Google Analytics, managed through Google Tag Manager, to understand website traffic, measure visitor interactions, and improve website performance.
Google Analytics and related technologies may use cookies or similar identifiers to collect information about how visitors interact with our website. The information collected may include pages visited, referral sources, browser and device information, and information about website interactions.
We use cookies and similar technologies only as permitted by applicable law. Where consent is required, non-essential analytics cookies and related tracking technologies will not be activated before the visitor provides the required consent.
You may manage your cookie preferences through the cookie settings available on our website, where provided. You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
We may update this section if we change our analytics tools, cookie practices, or other tracking technologies.
7. Product Recommendations and Third-Party Retailers
7. Your Privacy Rights
LaMUSE Maison does not manufacture, stock, ship, or sell the furniture and decor items included in our recommendations.
We select products offered by third-party retailers and provide product details and links to help you purchase them directly.
Product prices, discounts, availability, dimensions, colors, specifications, shipping costs, and return conditions may change without notice. We cannot guarantee that a recommended product will remain available or at the same price after the recommendations are delivered.
Unless expressly stated otherwise, clients purchase products directly from the relevant retailers. Each retailer is responsible for its own sales, payment processing, delivery, warranties, returns, and refunds.
We are not responsible for the acts or omissions of third-party retailers, including discontinued products, delayed shipments, defective merchandise, or changes in retailer policies. This does not limit any rights you may have against LaMUSE Maison under applicable law.
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request a copy of certain information in a portable format.
Object to or request restrictions on certain processing.
Withdraw consent where processing is based on consent.
Opt out of certain types of data sharing, targeted advertising, or other processing where applicable.
Appeal certain decisions concerning your privacy requests, where applicable.
Lodge a complaint with a relevant privacy regulator.
These rights are subject to applicable legal conditions and exceptions. We will not discriminate against you for exercising privacy rights where prohibited by law.
To submit a privacy request, contact us at hello@lamuse-maison.com. We may need to verify your identity before responding.
8. Revisions and Client Approval
8. International Data Transfers
8. International Data Transfers
Any revisions included in your package will be described on the relevant package page or in your order confirmation. Requests that fall outside the included revision allowance, change the original project scope, or require substantial additional work may be quoted separately.
Please review the package description before purchasing to understand what is included.
LaMUSE Maison serves customers in different markets, and our website or service providers may process personal information in countries other than the country where you live.
Where personal information is transferred internationally, we will take steps required by applicable law to provide appropriate protection for that information.
9. Refunds and Cancellations
9. Children's Privacy
Our Refund and Cancellation Policy forms part of these Terms and is available on our website. The policy explains the conditions for cancellations and refunds, including orders that expire because the required questionnaire was not submitted within the deadline described in Section 4. Nothing in these Terms excludes or limits any mandatory consumer rights that apply to your purchase.
Our services are intended for adults purchasing decorating services for their own spaces or spaces they are authorized to manage.
We do not knowingly collect personal information directly from children where parental consent or another legal basis is required. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.
10. Intellectual Property
10. Third-Party Websites
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website tools, business practices, or legal obligations.
The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide notice of material changes or obtain consent.
12. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
LaMUSE Maison
Legal Business Name: Fashion&Innovations
Business Address: 1207 Delaware Ave #2772, Wilmington, DE 19806.
Email: hello@lamuse-maison.com
Website: lamuse-maison.com
All original decorating concepts, layouts, visual materials, written recommendations, product selections, and other deliverables created by LaMUSE Maison remain our intellectual property, except for third-party materials and rights belonging to their respective owners.
Once full payment has been received, you are granted a personal, non-exclusive, non-transferable license to use the final deliverables for decorating and furnishing the property identified in your order.
You may use the deliverables to purchase recommended products and implement the proposed decorating concept. You may not resell, redistribute, publish, commercially exploit, or represent our original work as your own professional service without our prior written consent.
Product photographs, trademarks, and other retailer materials remain the property of their respective owners and are subject to their own terms.
Our website and project deliverables may contain links to third-party retailer websites where you can view or purchase recommended furniture and decor.
Those websites operate independently and have their own privacy policies, terms, and data practices. We are not responsible for their privacy practices.
When you visit a retailer's website or make a purchase, information you provide is handled under that retailer's applicable policies. We encourage you to review those policies before providing personal information or making a purchase.
PRIVACY POLICY
Last Updated: October 22, 2026
LaMUSE Maison respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase a decorating package, complete our design questionnaire, or communicate with us about a project.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Contact and Order Information
Your name and email address.
Billing information and billing address, where required.
Order details, selected package, transaction status, and purchase history.
Information you provide when contacting us or requesting customer support.
Project Information
To provide our decorating services, we may collect:
Photographs and videos of your space.
Room measurements, floor plans, and other property details.
Decorating preferences, style references, and lifestyle requirements.
Your project budget.
Information about furniture, artwork, or decor you wish to keep.
Other details you voluntarily submit through our design questionnaire or correspondence.
Please avoid including unnecessary sensitive personal information in photographs, videos, floor plans, or other project documents.
Payment Information
Payments are processed through the payment provider presented at checkout.
We do not intend to store full payment card numbers or card security codes on our own systems. The payment provider may collect and process payment details, billing information, and transaction-related data under its own privacy policy and applicable legal requirements.
Website and Technical Information
Depending on the website tools and settings we use, we may collect technical information such as your IP address, browser type, device information, pages visited, referral source, and interactions with our website.
Where applicable, cookies and similar technologies may be used for website functionality, analytics, security, and performance.
2. How We Use Your Information
We use personal information for purposes including:
Processing orders and payments.
Sending order confirmations and providing access to your design questionnaire.
Managing questionnaire submission deadlines and sending reminders where necessary.
Reviewing your photographs, measurements, budget, preferences, and other project information.
Preparing personalized decorating concepts, furniture and decor selections, and product recommendations.
Reviewing submitted information and requesting clarification where needed.
Confirming project acceptance and communicating estimated delivery timeframes.
Providing deliverables, handling included revisions, and responding to customer support requests.
Processing cancellations and refunds where applicable.
Maintaining business, accounting, and transaction records.
Protecting our website, preventing fraud, and maintaining security.
Understanding and improving website performance, where permitted.
Meeting legal, tax, and regulatory obligations.
We use project information for the purpose of providing and managing your decorating service and for other purposes described in this policy or permitted by applicable law.
3. How We Share Information
We do not sell personal information for monetary consideration.
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services, including:
Payment providers: To process payments, refunds, and transaction-related requests.
Website hosting and website service providers: To operate, maintain, and secure our website.
Questionnaire and form providers: To collect and manage the information you submit about your project.
Communication and file-sharing providers: To communicate with you and deliver project materials.
Analytics providers: We use Google Analytics, managed through Google Tag Manager, to understand how visitors use our website and to improve its performance. Google may collect technical and usage information, such as pages visited, device and browser information, referral sources, and online identifiers, subject to the services and settings in use. Google processes information in accordance with its applicable terms and privacy policies.
Professional advisers: To obtain legal, accounting, tax, or other professional assistance.
Authorities and other parties: Where disclosure is required by law, necessary to respond to legal proceedings, or reasonably necessary to protect our rights, customers, or business.
These providers may process information on our behalf or, where applicable, independently under their own terms and privacy policies.
We do not currently use Meta Pixel or Google Ads tracking on our website. We will update this Privacy Policy if our tracking technologies or data-sharing practices change.
Where required by applicable law, we will provide additional notices, obtain consent, or offer choices regarding the use or sharing of personal information.
4. Project Photographs and Confidentiality
Photographs, videos, measurements, floor plans, and other project materials are used to prepare your decorating recommendations and manage your order.
We do not publish identifiable project photographs or use your project materials in marketing materials, advertisements, or portfolio examples without your permission, unless otherwise permitted by applicable law.
Project materials may be accessed by authorized personnel and service providers who need them to deliver or support our services.
Please note that information transmitted over the internet or stored electronically cannot be guaranteed to be completely secure. We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or loss.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing projects, providing customer support, maintaining transaction and accounting records, resolving disputes, and meeting legal obligations.
Retention periods vary depending on the type of information, whether a project was completed, and applicable legal requirements.
Project photographs, questionnaires, and working files are retained for as long as reasonably necessary for the project and related legitimate business purposes, subject to any legal retention requirements.
When personal information is no longer reasonably necessary for these purposes, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
6. Cookies and Analytics
Our website uses Google Analytics, managed through Google Tag Manager, to understand website traffic, measure visitor interactions, and improve website performance.
Google Analytics and related technologies may use cookies or similar identifiers to collect information about how visitors interact with our website. The information collected may include pages visited, referral sources, browser and device information, and information about website interactions.
We use cookies and similar technologies only as permitted by applicable law. Where consent is required, non-essential analytics cookies and related tracking technologies will not be activated before the visitor provides the required consent.
You may manage your cookie preferences through the cookie settings available on our website, where provided. You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
We may update this section if we change our analytics tools, cookie practices, or other tracking technologies.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request a copy of certain information in a portable format.
Object to or request restrictions on certain processing.
Withdraw consent where processing is based on consent.
Opt out of certain types of data sharing, targeted advertising, or other processing where applicable.
Appeal certain decisions concerning your privacy requests, where applicable.
Lodge a complaint with a relevant privacy regulator.
These rights are subject to applicable legal conditions and exceptions. We will not discriminate against you for exercising privacy rights where prohibited by law.
To submit a privacy request, contact us at hello@lamuse-maison.com. We may need to verify your identity before responding.
8. International Data Transfers
LaMUSE Maison serves customers in different markets, and our website or service providers may process personal information in countries other than the country where you live.
Where personal information is transferred internationally, we will take steps required by applicable law to provide appropriate protection for that information.
9. Children's Privacy
Our services are intended for adults purchasing decorating services for their own spaces or spaces they are authorized to manage.
We do not knowingly collect personal information directly from children where parental consent or another legal basis is required. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.
10. Third-Party Websites
Our website and project deliverables may contain links to third-party retailer websites where you can view or purchase recommended furniture and decor.
Those websites operate independently and have their own privacy policies, terms, and data practices. We are not responsible for their privacy practices.
When you visit a retailer's website or make a purchase, information you provide is handled under that retailer's applicable policies. We encourage you to review those policies before providing personal information or making a purchase.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website tools, business practices, or legal obligations.
The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide notice of material changes or obtain consent.
12. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
LaMUSE Maison
Legal Business Name: Fashion&Innovations
Business Address: 1207 Delaware Ave #2772, Wilmington, DE 19806.
Email: hello@lamuse-maison.com
Website: lamuse-maison.com
LaMUSE Maison
Thoughtful decorating shaped by space, light, materials, and everyday life.
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