LaMUSE Maison | Online Decorating Service

L.M.

Last Updated: October 22, 2026

Welcome to LaMUSE Maison. These Terms of Service govern your access to and use of our website and online decorating services. By purchasing a package or using our services, you agree to these Terms. Please read them carefully before placing an order.

Last Updated: October 22, 2026

At LaMUSE Maison, each decorating package involves personalized work based on your space, measurements, preferences, budget, and selected requirements.

This policy explains how cancellations and refund requests are handled for our digital decorating services. Nothing in this policy limits any refund, cancellation, or other consumer rights that cannot legally be excluded under applicable law.

REFUND & CANCELLATION POLICY

1. Company Information

1. Order Cancellation Before Work Begins

This website is owned and operated by:

Legal Business Name: Fashion&Innovations
Business Address: 1207 Delaware Ave #2772, Wilmington, DE 19806.
Email: hello@lamuse-maison.com
Website: lamuse-maison.com

You may request cancellation and a full refund if you contact us before personalized decorating work on your project has started, subject to the specific rules for expired orders described in Section 2.

To request cancellation, email hello@lamuse-maison.com with your order number and the email address used at checkout.

After payment, you will receive a link to your design questionnaire. Submitting the questionnaire and having it reviewed do not, by themselves, mean that personalized decorating work has started.

If your project has been accepted but personalized decorating work has not yet started, you may still request cancellation under this section.

Once we have sent you an email confirming that your project has been accepted and is ready to begin, your order is considered to have entered the production stage. Cancellation requests received after this confirmation are handled under Section 3.

2. Our Services

2. Questionnaire Submission Deadline and Expired Orders

LaMUSE Maison is an online decorating service that helps clients improve their existing spaces using real furniture, lighting, textiles, artwork, and decor available for purchase in the client's market.

Our services focus on decorating, furniture and decor selection, space arrangement, and visual styling. We work with your existing space and aim to achieve a finished, functional, and cohesive result without renovation or construction work.

We do not provide architectural services, structural engineering, construction, renovation, or licensed professional services unless expressly agreed in writing and legally authorized.

After purchasing a decorating package, you have 10 calendar days from the date of purchase to complete and submit your design questionnaire.

If we have not received your completed questionnaire within those 10 calendar days, we will send you an email reminder granting you an additional 10 calendar days to submit it. The reminder will specify the final submission deadline.

If your completed questionnaire is not received by that final deadline, your order will be considered expired and closed, and the service will not be provided. Payments for expired orders are non-refundable to the extent permitted by applicable law.

It is your responsibility to submit the questionnaire within the specified timeframe and to ensure that you can access the email address provided at checkout. Please check your spam or junk folder if you cannot find our messages.

If a technical issue prevents you from accessing or submitting the questionnaire, contact us before the applicable deadline so we can review the issue.

This section does not limit any mandatory consumer rights that apply under applicable law.

3. Decorating Packages

3. Cancellation After Work Has Started

Clients may purchase one of the packages available on our website:

One Room: Decorating for one selected room.
One-Bedroom Apartment: Decorating for a one-bedroom apartment.
Two-Bedroom Apartment: Decorating for a two-bedroom apartment.
One Zone or Outdoor Area: Decorating for a selected one zone or outdoor area.

The exact scope of work, deliverables, and price are described on the relevant package page at the time of purchase.

Depending on the selected package, deliverables may include:

A visual decorating concept.
Space arrangement and furniture placement recommendations.
Selection of real furniture and decor products.
A product specification or shopping list with prices, alternatives, and links to retailers.
Placement and styling notes.

The service is based on the information you provide, including photographs, measurements, preferences, budget, lifestyle requirements, and items you wish to keep.

You may review a sample of our design questionnaire before purchasing a package. The completed questionnaire must be submitted after purchase, in accordance with Section 4 of these Terms.

Additional rooms, zones, revisions, or services not included in your selected package may require a separate purchase.

Once we have sent you an email confirming that your project has been accepted and is ready to begin, your order enters the production stage.

After this confirmation, cancellations are not eligible for a refund simply because you wish to cancel the order or no longer wish to proceed. Partial refunds are not offered for work in progress.

If you are dissatisfied with the work delivered, you may contact us at hello@lamuse-maison.com with your order number and a clear explanation of your concerns. We will review the circumstances and determine an appropriate resolution in accordance with our service commitments and applicable law.

Nothing in this section limits any mandatory refund or other consumer rights that apply under applicable law.

4. Ordering, Questionnaire Submission, and Client Responsibilities

4. Completed and Delivered Services

4.1. Placing an Order

To place an order, select a decorating package on our website and complete the payment process at checkout. After successful payment, you will receive an order confirmation and a separate email containing a link to your design questionnaire.

4.2. Questionnaire Deadline

You have 10 calendar days from the date of your purchase to complete and submit your design questionnaire.

If a technical issue prevents you from accessing or submitting the questionnaire, contact us before the applicable deadline so we can review the issue.

4.3. Questionnaire Review and Project Acceptance

After you submit your questionnaire, we will review the information provided, normally within 1–2 business days.

If essential information is missing, unclear, or requires clarification, we may contact you and request additional details. You are responsible for providing the requested information so that we can assess whether the project is ready to proceed.

Submitting the questionnaire does not, by itself, mean that your project has been accepted or that the delivery timeframe has started.

Once we have reviewed the information and determined that it is sufficient to proceed, we will send you a separate confirmation email stating that your project has been accepted and is ready to begin.

The project delivery timeframe starts from the date of this acceptance confirmation, as described in Section 6.

4.4. Accuracy of Information

You are responsible for ensuring that the photographs, measurements, plans, budget information, preferences, and other details you submit are accurate and sufficiently complete.

Our recommendations are based on the information you provide. Inaccurate or incomplete information may affect the suitability of the proposed arrangement and product selections.

Delays in providing requested information or clarification may affect the project schedule.

Once the agreed deliverables have been completed and delivered, the service will generally be considered fulfilled.

However, delivery alone does not eliminate any refund or other rights you may have under applicable law, including rights relating to services that were not provided as agreed.

If you believe your order is incomplete or materially differs from the package you purchased, please contact us so that we can review the issue and determine an appropriate resolution.

5. Pricing and Payment

5. Revisions and Service Issues

All prices are displayed in the currency indicated on the relevant package page, currently USD unless otherwise stated.

Full payment is required at checkout before work begins, unless another payment arrangement is expressly agreed in writing.

Payments are processed through the payment provider presented at checkout. Your payment may also be subject to the provider's applicable terms and privacy policy.

Your order is considered confirmed once payment has been successfully processed and an order confirmation has been issued. Confirmation of payment does not mean that your project has been accepted to begin; project acceptance is handled separately under Section 4.

Any revisions expressly included in your selected package will be handled according to the relevant package description or order confirmation.

If you are dissatisfied with your deliverables, please email us with your order number and a clear explanation of the issue.

We will review your concerns and, where appropriate, offer a correction, an included revision, another reasonable resolution, or a refund where required by applicable law.

Requests that substantially change the original brief or fall outside the package scope may require an additional fee, which will be communicated before the additional work begins.

6. Project Timeline and Deliverables

6. Product Recommendations and Retailer Purchases

The estimated delivery timeframe stated on the relevant package page or in your order confirmation begins when we have reviewed your questionnaire and sent you an email confirming that your project is accepted and ready to begin.

The timeframe does not begin on the date of payment or merely upon receipt of the questionnaire.

Delivery times are estimates unless a specific deadline has been expressly agreed in writing.

Deliverables are provided digitally through email, a shared link, or another agreed electronic method.

If a delay is reasonably expected, we will communicate the updated timeframe to you.

LaMUSE Maison provides decorating recommendations and links to third-party retailers. We do not sell or ship the physical products featured in our recommendations.

Purchases made directly from third-party retailers are governed by their respective return, refund, warranty, and cancellation policies.

Requests to return furniture, lighting, textiles, artwork, or decor purchased from a retailer must be directed to that retailer.

A retailer's product being unavailable, changing in price, or being discontinued does not automatically entitle a client to a refund of a completed decorating service. However, if a material issue affects our own service obligations, we will review the circumstances.

7. Product Recommendations and Third-Party Retailers

7. How to Request a Refund

LaMUSE Maison does not manufacture, stock, ship, or sell the furniture and decor items included in our recommendations.

We select products offered by third-party retailers and provide product details and links to help you purchase them directly.

Product prices, discounts, availability, dimensions, colors, specifications, shipping costs, and return conditions may change without notice. We cannot guarantee that a recommended product will remain available or at the same price after the recommendations are delivered.

Unless expressly stated otherwise, clients purchase products directly from the relevant retailers. Each retailer is responsible for its own sales, payment processing, delivery, warranties, returns, and refunds.

We are not responsible for the acts or omissions of third-party retailers, including discontinued products, delayed shipments, defective merchandise, or changes in retailer policies. This does not limit any rights you may have against LaMUSE Maison under applicable law.

Please email hello@lamuse-maison.com and include:

Your full name.
Your order number.
The email address used at checkout.
The reason for your request.

We will review your request and respond within a reasonable period.

8. Revisions and Client Approval

8. Refund Processing

Any revisions included in your package will be described on the relevant package page or in your order confirmation. Requests that fall outside the included revision allowance, change the original project scope, or require substantial additional work may be quoted separately.

Please review the package description before purchasing to understand what is included.

Approved refunds will generally be issued to the original payment method.

We aim to initiate approved refunds within 5–10 business days after confirming the refund amount, unless applicable law requires a shorter period. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.

9. Refunds and Cancellations

9. Payment Disputes

Our Refund and Cancellation Policy forms part of these Terms and is available on our website. The policy explains the conditions for cancellations and refunds, including orders that expire because the required questionnaire was not submitted within the deadline described in Section 4. Nothing in these Terms excludes or limits any mandatory consumer rights that apply to your purchase.

If you have a concern about your order, please contact us first so we have an opportunity to review and resolve it. Nothing in this policy restricts your right to contact your payment provider or exercise any rights available under applicable law.

If you have a concern about your order, please contact us first so we have an opportunity to review and resolve it.

Nothing in this policy restricts your right to contact your payment provider or exercise any rights available under applicable law.

10. Intellectual Property

10. Contact Us

All original decorating concepts, layouts, visual materials, written recommendations, product selections, and other deliverables created by LaMUSE Maison remain our intellectual property, except for third-party materials and rights belonging to their respective owners.

Once full payment has been received, you are granted a personal, non-exclusive, non-transferable license to use the final deliverables for decorating and furnishing the property identified in your order.

You may use the deliverables to purchase recommended products and implement the proposed decorating concept. You may not resell, redistribute, publish, commercially exploit, or represent our original work as your own professional service without our prior written consent.

Product photographs, trademarks, and other retailer materials remain the property of their respective owners and are subject to their own terms.

LaMUSE Maison
Email: hello@lamuse-maison.com
Website: lamuse-maison.com

REFUND & CANCELLATION POLICY

Last Updated: October 22, 2026

At LaMUSE Maison, each decorating package involves personalized work based on your space, measurements, preferences, budget, and selected requirements.

1. Order Cancellation Before Work Begins

To request cancellation, email hello@lamuse-maison.com with your order number and the email address used at checkout.

After payment, you will receive a link to your design questionnaire. Submitting the questionnaire and having it reviewed do not, by themselves, mean that personalized decorating work has started.

If your project has been accepted but personalized decorating work has not yet started, you may still request cancellation under this section.

2. Questionnaire Submission Deadline and Expired Orders

After purchasing a decorating package, you have 10 calendar days from the date of purchase to complete and submit your design questionnaire.

If a technical issue prevents you from accessing or submitting the questionnaire, contact us before the applicable deadline so we can review the issue.

This section does not limit any mandatory consumer rights that apply under applicable law.

3. Cancellation After Work Has Started

Once we have sent you an email confirming that your project has been accepted and is ready to begin, your order enters the production stage.

After this confirmation, cancellations are not eligible for a refund simply because you wish to cancel the order or no longer wish to proceed. Partial refunds are not offered for work in progress.

Nothing in this section limits any mandatory refund or other consumer rights that apply under applicable law.

4. Completed and Delivered Services

Once the agreed deliverables have been completed and delivered, the service will generally be considered fulfilled.

However, delivery alone does not eliminate any refund or other rights you may have under applicable law, including rights relating to services that were not provided as agreed.

If you believe your order is incomplete or materially differs from the package you purchased, please contact us so that we can review the issue and determine an appropriate resolution.

5. Revisions and Service Issues

Any revisions expressly included in your selected package will be handled according to the relevant package description or order confirmation.

If you are dissatisfied with your deliverables, please email us with your order number and a clear explanation of the issue.

We will review your concerns and, where appropriate, offer a correction, an included revision, another reasonable resolution, or a refund where required by applicable law.

Requests that substantially change the original brief or fall outside the package scope may require an additional fee, which will be communicated before the additional work begins.

6. Product Recommendations and Retailer Purchases

LaMUSE Maison provides decorating recommendations and links to third-party retailers. We do not sell or ship the physical products featured in our recommendations.

Purchases made directly from third-party retailers are governed by their respective return, refund, warranty, and cancellation policies.

Requests to return furniture, lighting, textiles, artwork, or decor purchased from a retailer must be directed to that retailer.